Ahead of the Curve: Building Smarter Customer Journeys with Frameo & Lovable

Thursday, November 12, 2026 at 11:30 AM to 12:10 PM · 40 min. (Europe/Berlin)
Retention & Revenue Zone
Workshop
App CRM

Information

More channels, rapid AI adoption, and rising ROI expectations are reshaping customer engagement. In this session, Matt will share what’s currently working across email, mobile, and AI—and what it signals for 2027. Then Bo & Joel will explore how those trends translate into smarter experimentation, coordinated journeys, and measurable impact. Attendees will leave with practical ways to improve relevance, orchestrate channels, and use AI as an intelligence layer.

Customer.io
Ground Floor · Exhibition Stand 24
Customer.io is a customer engagement platform designed for marketing teams to create data-driven campaigns that reach people across all messaging channels at the right time. Their suite of products includes Journeys, a messaging automation tool for all engagement needs, and Data Pipelines, a customer data platform that connects the entire tech stack. Customer.io offers a winning recipe for effective customer engagement by combining real-time data and personalized messages. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2022 Inc. 5000 list.

Registered attendees

Anna Walter
Anna Walter
CRM ManagerPowerUS
Bo Abrahamsen
Bo Abrahamsen
Head of SubscriptionFrameo
Julia Piep
Julia Piep
Vice President Retentionflaconi

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